FREQUENTLY ASKED Q'S

 

WHEN WILL MY ORDER SHIP?

  • PRE-ORDERS: EVERY PRE-ORDER ITEM HAS A UNIQUE DELIVERY WINDOW. BE SURE TO REFERENCE THE INDIVIDUAL ITEM FOR APPROXIMATE SHIPPING TIME FRAMES. IF YOU STILL HAVE NOT RECEIVED A TRACKING NUMBER AFTER THIS TIME FRAME, PLEASE CONTACT US.

  • IN-STOCK ORDERS: ITEMS THAT ARE IN STOCK SHOULD SHIP OUT WITHIN 1-3 BUSINESS DAYS FROM THE DATE THE ORDER IS PLACED.

 

WILL YOU BE RESTOCKING SOLD OUT ITEMS?

  • IF YOU'RE LOOKING FOR AN ITEM THAT IS SOLD OUT, CHANCES ARE IT WON'T BE RESTOCKED. ALMOST ALL ITEMS ARE EXCLUSIVE LIMITED QUANTITY STYLES. YOU CAN ALWAYS SEND US AN EMAIL TO SEE IF WE'LL BE RESTOCKING ANY SPECIFIC ITEMS.

 

WILL YOU BE RESTOCKING THE CALENDAR?

  • THE 2019-2020 CALENDAR WILL NOT BE RESTOCKED. HOWEVER, THERE WILL BE A LIMITED EDITION CALENDAR EVERY YEAR SO BE ON THE LOOKOUT FOR NEXT YEARS DROP.

 

DO YOU ACCEPT RETURNS OR EXCHANGES?

  • IF YOU’RE NOT SATISFIED WITH YOUR PURCHASE, PLEASE CONTACT US TO SEE IF WE CAN HELP MAKE THINGS RIGHT. WE ACCEPT RETURNS AND EXCHANGES WITHIN 14 DAYS OF PURCHASE OF ANY UNUSED NEW MERCHANDISE IN THE ORIGINAL PACKAGING. PLEASE  CONTACT US BEFORE SHIPPING BACK ANY RETURNS.

 

DO YOU OFFER YOUR PRODUCTS WHOLESALE?

  • FOR ALL WHOLESALE INQUIRIES, PLEASE CONTACT US AT VOIGHTBYVALENTINA@GMAIL.COM.